What We Do

Iowa Victim Service Call Center

The Call Center is a statewide program operated by Family Crisis Centers and funded through the Iowa Attorney General’s Office.  The Call Center employs professional and compassionate staff that are available 24 hours a day, 365 days a year.  There is always an advocate available to answer calls and texts.  Staff have been extensively trained to assist callers of all crime.  Anyone in Iowa can call or text.  Services are completely free and always confidential. 

Who Can Call?

Any victim or survivor of crime in Iowa can call or text any day or time.  If you just need to talk or want to know what resources are available in your area, the advocates are here for you.  Below are some of the crimes callers have been victimized by:

  • Homicide
  • Robbery
  • Kidnapping
  • Domestic Violence
  • Sexual Assault
  • Sexual Abuse as a Child
  • Identity Theft
  • Hate Crime
  • Elder Abuse
  • Drunk Driving
  • Burglary
  • Bullying
  • Assault
  • Arson
  • Human Trafficking
  • Incest
  • Child Physical Abuse
  • Teen Dating Violence
  • Harassment
  • Violation of Protection Order

Even if the crime committed against you is not listed, you can still reach out.

What Can They Do?

These are just some of the services our Call Center advocates have provided.

  • Listening (if you just want to talk, they’re available to listen)
  • Economic Advocacy
  • Housing Advocacy
  • Crime Victim Compensation
  • Transportation
  • Criminal Justice
  • Follow Up
  • Individual Counseling
  • Info & Referral
  • Personal Advocacy
  • Safety Planning
  • Civil Legal Advocacy

Should I call the Call Center or should I call Family Crisis Centers?

No matter which number you call, an advocate will be available to help you.

For more information on the Call Center and the support they provide to victims and survivors throughout Iowa, visit the website at www.survivorshelpline.org