Bilingual WISH Crime Victim Specialist
Full Time - Council Bluffs, IA
Benefits - Health Insurance, Vacation/Sick Leave, Simple IRA

This position is responsible for providing victim services to survivors of homicide and victims of violent crimes.  Position will be based in Council Bluffs, IA with a service area including 9 counties.  


To clients:

  • Provide direct service and support to survivors through face-to-face contacts, cards, telephone calls, and other means; respond in a timely fashion to crisis calls.
  • Have knowledge of the resources available to survivors, either through private groups, public sponsored programs, or community resources.
  • Engage in outreach to identify survivors throughout the service area, and provide support and advocacy directly, as well as through the development of local volunteer and professional services; contact survivors as identified through victim-witness coordinators, law enforcement, the media, or other sources.
  • Create and participate in survivor support groups.
  • Plan and implement activities for survivors during Victims’ Rights Week.
To Family Crisis Centers:
  • Actively, assertively, and thoughtfully participate in staff meetings on a regular basis.
  • Recognize and build on the cultural diversity of our clients and co-workers; actively foster positive working relationships with staff; work in a caring and helpful manner with clients and staff.
  • Attend training as required by the agency, funders, and state training.
  • Complete job-related paperwork (service logs) and statistics in a timely and accurate manner;
  • Follow FCC’s policies on confidentiality; support the agency’s values.
  • Keep Division Director informed of relevant issues.
  • Represent the unit and agency positively in the public.
  • Respect the program and agency resources (equipment, supplies, energy, and mileage); organize time and efforts to meet work demands.
To the community:
  • Establish and maintain good relations with the social service/legal community; market the WISH Unit program within each service community.
  • Collaborate with other communities and agencies on a weekly basis with the goal of developing a new contact each week.
  • Provide training to relevant professionals and community agencies.
  • Develop and schedule educational presentations in the public sector, including training for law enforcement, schools, and non-profit agencies; implement community awareness activities regarding survivors and their needs.
  • Work in a caring and helpful manner with homicide survivors, vehicular homicide survivors, and victims of violent assault/crime.
  • Actively advocate for clients.
  • Work well with members of the press, judiciary, and law enforcement.
  • Organize time and effort to meet support and advocacy work demands.
  • Be professional and represent the program in a positive, appropriate fashion.
  • Bilingual
  • Re-certification every two years.
  • Vehicle for transportation.
  • A valid Iowa driver’s license.
  • Willing to travel to 9 counties in service area.
  • Must supply all needed records.
  • Certified as not having been involved in abuse to children or adults.
  • Certified as not having been involved in criminal activity.
If you are interested in more information or applying for this position, please contact Julie Wester, WISH Unit Director, at or by calling 712-722-4404.